WHAT ARE 'SECONDS' PINS?
Sometimes we will have B-Grade pins, or 'Seconds' pins for sale at a discounted price. These pins have slight imperfections that do not meet our quality standards (minor scratching, tiny pieces of missing enamel fill, under or overfilled areas, dust specs etc.) Results vary as they are each handmade, and because of intricate designs, it is impossible to expect each pin to be perfect. However, these pins are absolutely wearable and for the most part these imperfections are only noticeable upon inspection. These pins are shipped at random.
WHAT PAYMENT OPTIONS DO YOU PROVIDE?
We accept several forms of payment, such as Visa, MasterCard, American Express, Discover, JCB, Diner's Club, Elo, Shop Pay, Apple Pay, Amazon Pay and Paypal.
WHAT IF MY ORDER NEVER ARRIVES?
Please keep in mind that although rare, packages can get lost after we pass them along to the United States Postal Service. We have no control over what happens to your package after it is sent, as it is considered USPS property. In the event this happens, please let us know immediately so we can do all we can to help. In order to protect us against fraudulent claims, we cannot guarantee a refund, replacement, or credit for a lost or stolen package, HOWEVER, please contact us and we will do everything we can to help and work with you should this become an issue.
If you have not received your package within 7 business days (US) or 14 business days (international) from when you received your shipping notification, please contact the USPS directly. Use the tracking info that was sent to you and file a form to trace your order. They will guide you through the process of trying to locate your missing package.
If your order is confirmed as delivered but you did not receive it, please contact us and we will do our best to help or claim insurance on the package (when applicable.)
ORDERS RETURNED TO MOMO PATCH
If the items you ordered are returned due to an insufficient address etc. we will contact you immediately about having it re-shipped (at your expense.) If we do not receive a reply within 7 days of contacting you, your order will be refunded, excluding shipping costs. We will not hold any items after the order is refunded and cannot guarantee they will be available if you decide to place a new order, aside from made-to-order items.
WHAT IF MY ORDER IS INCORRECT OR ITEMS ARE DEFECTIVE?
If there was a mistake on our end, e.g., the item is faulty, we shipped the wrong product/quantity etc. please contact us immediately and we will work to rectify the issue as soon as possible. Return shipping and the cost associated with sending a replacement will be our responsibility.
As a side note, we require photographic evidence before initiating a return/replacement. This is part of the process for us to get the situation rectified. If you have any other questions, please contact us and we'll get back to you as soon as we can.
HOW LONG BEFORE MY ORDER SHIPS?
We ship orders within 1-3 business days, however, at certain times this may be longer, such as for made-to-order items etc. There will be a note on the product description and we will contact you directly to ensure you are aware of the status of your items and where they are in the process should it take longer than the standard 1-3 days. Please note that shipping time will depend upon the shipping option you select at checkout.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we ship internationally. All of our international orders are sent via USPS First Class International with a flat rate of $13 (2-3 weeks delivery).